Privacy notice

What we collect

Your account

Your phone number (used to sign you in), the name, username and photo you choose, and, if you add them, your position and email address.

What you put into the app

Projects, timeline posts, comments, photographs, video, voice notes, documents, pages, form responses, map features, messages, status updates and call recordings. This content is visible to the people you share it with: the members of a project or group, or the people in a conversation.

Location

Your location is used on the map and stored when you submit a form response (its GPS stamp), record a route, or take part in a live trip. During a trip your position is shared with the people who can see that trip, only while the trip is running and you are on it.

Calls

Calls connect directly between devices where possible. When you turn on captions or translation, call audio is sent to our speech service to be transcribed and translated, and is not kept by it afterwards. When someone records a call, the recording and its transcript are stored in the conversation.

Contacts

If you allow it, the phone numbers in your address book are compared, on your phone, with FieldOps accounts so you can see who is already here. Your address book is not uploaded.

Device and diagnostics

A notification token so we can deliver messages and calls to your device, and crash reports that help us fix problems.

This website

When you use the contact form we keep your name, email address, any organisation and phone number you give, your message, and a one-way hash of your connection address used only to limit abuse. The website uses no advertising or tracking cookies.

Why we use it

• To provide the app: sign-in, syncing your work, delivering messages, calls and notifications.
• To answer you: replies to enquiries and to problems you report.
• To keep the service safe and working: preventing abuse and fixing faults.
• To bill subscriptions, where a paid plan applies.

We do not sell your personal data, and we do not use it for advertising.

Who processes it for us

Provider	What for
Google Cloud and Firebase	Accounts and sign-in, the database, file storage, notifications, crash reports, speech-to-text and translation for captions and transcripts
Resend	Sending our emails
Vercel	Hosting this website and the web app
Paystack and Moniepoint	Taking payments for subscriptions. We never see or store your card details.

These providers may process data outside your country. They act on our instructions and under their own security commitments.

How long we keep it

• Your account and content: until you delete them or ask us to delete your account. Files attached to something you delete are removed with it.
• Notifications: 30 days.
• Status updates: 24 hours.
• Enquiries and problem reports: as long as needed to answer them and keep a record of the conversation.

Your choices and rights

You can change your profile at any time in the app, and delete posts, messages and other content you created. You can ask us for a copy of your personal data, to correct it, or to delete your account, through the contact form. You may also have rights under the data protection law that applies to you, including the right to complain to your data protection authority.

Security

Data is encrypted in transit and stored with our providers' encryption at rest. Access inside the app is by membership: only the people on a project, group or conversation can see what is in it.

Children

FieldOps is meant for work and study, and is not directed at children under 13.

Changes

If this notice changes in a way that matters, we will say so in the app or on this site before the change takes effect.

Contact

Questions about privacy: use the contact form and choose "General question".